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Welcome to the SofTrack Support Page. Latest SofTrack Build Click on the link below to download the very latest version of SofTrack for all platforms except the Local Macintosh Agents: Current Build: May 8, 2008 The following links are for the Local Macintosh Agents: SofTrack Agent for MacOS X - Current Build: August 9, 2004 SofTrack Agent for MacOS 9 - Current Build: September 2, 2004 SofTrack Quick Inventory Agent for Macintosh Current Build: March 4, 2006 Remember, do not use the latest download unless your SofTrack maintenance expires on a date later than the date of the build shown above. If your SofTrack maintenance is expired, click here and we will send you a renewal quote. SofTrack Manuals SofTrack for Windows 2003/2000/NTv4 - The latest PDF version of our comprehensive manual for Microsoft Windows-based servers running SofTrack. SofTrack for NetWare - The latest PDF version of our comprehensive manual for Novell NetWare networks running SofTrack. SofTrack Quick Inventory - all platforms - The latest PDF version of our evaluator's guide to SofTrack Quick Inventory. SofTrack Evaluator's Guide - all platforms - The latest PDF version of our evaluator's guide to the full SofTrack product. SofTrack MSI Deployment Guide for Local Agents - The latest PDF version of our MSI deployment guide to distribution of SofTrack's local agents. Note: SofTrack now includes a built-in Push Console that can be used to rapidly deploy SofTracks Windows-based Agents. SofTrack Update Notification Click here to be notified of SofTrack for Windows updates. Click here to be notified of SofTrack for NetWare updates. SofTrack Enhancements We are always interested in hearing your suggestions for improving SofTrack. Please let us know what enhancements you need by clicking here. SofTrack Revision History 2000-2006 SofTrack Enhancements 2000 through 2006: September 2000 Integrity Software begins its direct support of SofTrack Integrity Software created SofTrack in 1988 under the name SiteLock and was renamed SofTrack in 1993 November 2000 SofTrack for NetWare 5.1 March 2001 SofTrack Local Agent for Windows NT/2000/XP May 2001 SofTrack for Windows 2000 - first release June 2001 Microsoft NetWare Client Support added to SofTrack for NetWare October 19, 2001 New SofTrack Token Method released - all future revisions require new-style token SofTrack for NetWare 5x support for Macintosh (server-hosted files) December 2001 SofTrack for Terminal Services (Citrix) added to SofTrack for NT/2000 Terminal Server January 2002 SofTrack for NetWare 6x April 2002 SofTrack Local Agent for Windows NT/2000/XP now supports up to 32 processors per workstation SofTrack Local Agent, all versions, now supports metering of any local or remotely used application May 2002 Added Enhanced Purge Process to SofTrack for Windows NT/2000 SofTrack for Windows NT/2000 now supports Load Balancing and Fault Tolerant Server Adapters July 2002 Added Idle Detection and Termination Added Timekeeping feature to provide a software usage billing platform September 2002 Improved Messaging for SofTrack Local Agent interaction with Windows NT/2000 Servers NCP replaces IP and IPX for Global Licensing in SofTrack for NetWare - SofTrack for NetWare no longer requires IPX October 2002 SofTrack Administrator Interface Appearance and Operation Updated (SOFTRACK.EXE) November 2002 Added Silent Operation option to Timekeeping December 2002 Added Disallow Multiple Launches per desktop for workstations using the Local Workstation Agent February 2003 Added Ability to Customize Idle Detection and Multiple Launches messages for local languages Revised Purge process of SofTrack for Windows NT/2000 March 2003 Revised SofTrack In-use Connections tracking of SofTrack for Windows NT/2000 April 2003 SofTrack for Windows 2003 (all editions) - first release Quick Inventory - first release June 2003 Added Suite Metering feature for Files Tracked and Local Windows Files Added DMI/SMBIOS data to Quick Inventory Reports October 2003 Smart Inventory - first release Added Audit of File Opens, Creates and Copying Added Control of renaming, modification and creation of .EXE/.COM files January 2004 Improved performance of Server Agents Added ability to remotely gather software and hardware inventory data from workstations that are not directly connected to your enterprise network (for instance: travelling employees) March 2004 SofTrack Local Macintosh Client - first release SofTrack now fully support MacOS 9 and MacOS X workstations SofTrack Quick Inventory - stand alone product - first release Quick Inventory Change Tracking - first release August 2004 SofTrack Quick Inventory for Macintosh - first release SofTrack now provides hardware and software inventory reports for MacOS 9 and MacOS X workstations - includes change tracking of Macintosh inventory modifications SofTrack Local Workstation Agent for Windows updated to properly interoperate with Windows XP Service Pack 2 October 2004 SofTrack Server Agent for Windows and NetWare were updated to correctly track changes in software inventory (hardware inventory changes were unaffected). This update only affects those using the August 10, 2004 build, previous versions were not affected by this issue. November 2004 Updated SofTrack Local Workstation Agent for Windows to track all Internet Explorer web accesses when using the latest Windows updates. Updated Smart Inventory reports to correctly report usage when using the latest inventory module. January 2005 Updated SofTrack Local Workstation Agent for Windows to track all Internet Explorer web accesses when using the latest Windows updates. Updated Inventry module to better accommodate csv report format by removing extra commas from RAM Module descriptions. Updated command line inventory reports to include trailing comma in hardware reports. Release of newer Macintosh OS9 client to better track Microsoft Office applications. April 2005 Updated SofTrack Local Workstation Agent for Windows to better work with Windows XP when using the latest CPUs by AMD and Intel. Updated Inventory module to include tracking of Exchange Server revisions and include more detailed descriptions of Intel CPU models found. October 2005 Updated Quick Inventory Agent to properly handle workstations that do not include DMI data. Update SofTrack Server Agents to allow up to 3,000 workstations per license profile per server. February 2006 Corrected Macintosh Inventory 'License Error' during Report Generation. Improved Terminal Server Metering of Local Workstation Agent. Added Product Installation Key Report for Microsoft Operating Systems and Applications. File Audit Trail now includes process name for File Open/Create events - previously included process name for File Copy events remains. March 2006 Updated Macintosh Inventory for Intel Dual Core Macintoshes. Updated QIADMIN to allow simultaneous inventory reporting from multiple servers. Updated Inventory for Windows XP x64. July 2006 Enhanced MSI Package for Local Workstation Agent + Quick Inventory Agent Enhanced MSI Package for Quick Inventory Agent only August 2006 Updated Local Workstation Agent for Microsoft Security Bulletin MS06-051 (917422) November 2006 Added the following fields to Quick Inventory for Windows workstations: * Computer Description * Last Reboot Time * Time Zone * Domain * Logon Server * Primary Windows User * Primary NetWare User * Details of first 6 disk drives (per workstation) * Details of first 6 printers (per workstation) Added support to SofTrack for NetWare for Novell's UTF8 NCP (when tracking file open events) 2007-2008 SofTrack Enhancements 2007 through 2008: April 2007 Updated the Time Zone field in Quick Inventory for Windows workstations reports to reflect whether or not USA/Canada 2007 DST update has been applied. Updated SofTrack Local Workstation Agent to function correctly on Windows 2003 SP1. Modified SofTrack Local Workstation Agent to function correctly on Windows workstations and servers where 4GB or more of physical RAM is in-use. July 2007 Updated Inventory Agent to include support for Windows Vista® Updated SofTrack Local Workstation Agent to function correctly on Windows Server 2003 SP2. Updated MSI Installer package for Local Workstation Agent distribution. September 2007 Added new Push Console to enable pushing and removal of SofTrack Agents on Windows-based workstations. Added Quick Inventory Service that will automatically run Inventory Agent as configured (as often as every 10 minutes, configurable to the number of elapsed minutes out to once a week) October 2007 Updated Windows Server Agent for low memory conditions during license profile creation. Corrected Inventory Change Tracking in SofTrack NLM for NetWare to better handle large workstation inventory files Updated Inventory Agent, now identifies serial numbers for Adobe products version 6, 7 and 8 SofTrack Local Workstation Agent now can be configured to BLOCK execution of EXE files from removable media (USB, FireWire, CDROM, DVD and so on) SofTrack Local Workstation Agent now can be configured to BLOCK execution of EXE files from any "temporary" directory such as those used by automatic internet downloads and ZIP file viewers January 2008 Updated Push Console to be multi-threaded, one per workstation, enabling faster deployments Added Automated Archiving Option for Audit Log files Added ability to block copying of files to Removable Devices via any method, each blocked copy request is recorded Corrected various sorting issues in Quick Inventory and Audit Reports Quick Inventory now shows installation keys for Microsoft Visual Studio products Quick Inventory Change Log now separately records changes in Workstation Printer definitions AlertEXE created/modified report now includes when DLL files are created/modified Workstation Audit Reports include new search options New Workstation Audit Report: Blocked File Copies March 2008 Initial Release of SofTrack Local Workstation Agent for Windows Vista® Updated Global Licensing with higher performance Confirmed readiness of SofTrack Local Workstation Agent for Windows XP SP3 Updated File Auditing to work correctly when tracking roaming profiles April 2008 NEW! Workstation Logon and Logoff Tracking, available as separate report Updated SofTrack Local Workstation Agent for Windows Vista® Updated Inventory data collection May 2008 Updated SofTrack Local Workstation Agent to resolve startup inconsistencies What to do if you need Technical Support If you have a support issue, please initiate your request via one of these two methods: an e-mail to support@softwaremetering.com or a message on our Discussion Forums . Once you have an account and password, you can also access our discussion forums via your favorite newsreader. While we believe you will receive first class support via our electronic means, we understand you may prefer telephone-based technical support. SofTrack Telephone support is available. Our support staff is available 7:00 Central USA Time (GMT-6) to 18:30 Central USA Time (GMT-6). SofTrack Support is available by dialing (512) 372-8991 extension 611.