Integrity Software Home


SofTrack Support Home



 Support Resources



All SofTrack evaluation licenses include unlimited technical support.

Most purchased SofTrack licenses include unlimited technical support via email, telephone and the web. If you are having any issues, please call or email today.
If you need support or training...

If you have a support issue, please initiate your request via any of these methods:

  • an e-mail to support@softwaremetering.com

  • By calling 512-372-8991 ext. 611; Our support staff is available from
           07:00 (GMT-6) to 18:00 Central USA Time (GMT-6)

  • or a message on our Discussion Forums


    • Once you have an account and password, you can also access our discussion forums via your favorite newsreader.

    Subscribe to update notifications...

    Click here to be notified of SofTrack for Windows updates.

    Click here to be notified of SofTrack for NetWare updates.

    Revision History...

    2000-2006


    SofTrack Enhancements 2000 through 2006:

    September 2000
    Integrity Software begins its direct support of SofTrack

    Integrity Software created SofTrack in 1988 under the name SiteLock and was renamed SofTrack in 1993

    November 2000
    SofTrack for NetWare 5.1

    March 2001
    SofTrack Local Agent for Windows NT/2000/XP

    May 2001
    SofTrack for Windows 2000 - first release

    June 2001
    Microsoft NetWare Client Support added to SofTrack for NetWare

    October 19, 2001
    New SofTrack Token Method released - all future revisions require new-style token

    SofTrack for NetWare 5x support for Macintosh (server-hosted files)

    December 2001
    SofTrack for Terminal Services (Citrix) added to SofTrack for NT/2000 Terminal Server

    January 2002
    SofTrack for NetWare 6x

    April 2002
    SofTrack Local Agent for Windows NT/2000/XP now supports up to 32 processors per workstation

    SofTrack Local Agent, all versions, now supports metering of any local or remotely used application

    May 2002
    Added Enhanced Purge Process to SofTrack for Windows NT/2000

    SofTrack for Windows NT/2000 now supports Load Balancing and Fault Tolerant Server Adapters

    July 2002
    Added Idle Detection and Termination

    Added Timekeeping feature to provide a software usage billing platform

    September 2002
    Improved Messaging for SofTrack Local Agent interaction with Windows NT/2000 Servers

    NCP replaces IP and IPX for Global Licensing in SofTrack for NetWare - SofTrack for NetWare no longer requires IPX

    October 2002
    SofTrack Administrator Interface Appearance and Operation Updated (SOFTRACK.EXE)

    November 2002
    Added Silent Operation option to Timekeeping

    December 2002
    Added Disallow Multiple Launches per desktop for workstations using the Local Workstation Agent

    February 2003
    Added Ability to Customize Idle Detection and Multiple Launches messages for local languages

    Revised Purge process of SofTrack for Windows NT/2000

    March 2003
    Revised SofTrack In-use Connections tracking of SofTrack for Windows NT/2000

    April 2003
    SofTrack for Windows 2003 (all editions) - first release

    Quick Inventory - first release

    June 2003
    Added Suite Metering feature for Files Tracked and Local Windows Files

    Added DMI/SMBIOS data to Quick Inventory Reports

    October 2003
    Smart Inventory - first release

    Added Audit of File Opens, Creates and Copying

    Added Control of renaming, modification and creation of .EXE/.COM files

    January 2004
    Improved performance of Server Agents

    Added ability to remotely gather software and hardware inventory data from workstations that are not directly connected to your enterprise network (for instance: travelling employees)

    March 2004
    SofTrack Local Macintosh Client - first release
    SofTrack now fully support MacOS 9 and MacOS X workstations

    SofTrack Quick Inventory - stand alone product - first release

    Quick Inventory Change Tracking - first release

    August 2004
    SofTrack Quick Inventory for Macintosh - first release

    SofTrack now provides hardware and software inventory reports for MacOS 9 and MacOS X workstations - includes change tracking of Macintosh inventory modifications

    SofTrack Local Workstation Agent for Windows updated to properly interoperate with Windows XP Service Pack 2

    October 2004
    SofTrack Server Agent for Windows and NetWare were updated to correctly track changes in software inventory (hardware inventory changes were unaffected).

    This update only affects those using the August 10, 2004 build, previous versions were not affected by this issue.

    November 2004
    Updated SofTrack Local Workstation Agent for Windows to track all Internet Explorer web accesses when using the latest Windows updates.

    Updated Smart Inventory reports to correctly report usage when using the latest inventory module.

    January 2005
    Updated SofTrack Local Workstation Agent for Windows to track all Internet Explorer web accesses when using the latest Windows updates.

    Updated Inventry module to better accommodate csv report format by removing extra commas from RAM Module descriptions.

    Updated command line inventory reports to include trailing comma in hardware reports.

    Release of newer Macintosh OS9 client to better track Microsoft Office applications.

    April 2005
    Updated SofTrack Local Workstation Agent for Windows to better work with Windows XP when using the latest CPUs by AMD and Intel.

    Updated Inventory module to include tracking of Exchange Server revisions and include more detailed descriptions of Intel CPU models found.

    October 2005
    Updated Quick Inventory Agent to properly handle workstations that do not include DMI data.

    Update SofTrack Server Agents to allow up to 3,000 workstations per license profile per server.

    February 2006
    Corrected Macintosh Inventory 'License Error' during Report Generation.

    Improved Terminal Server Metering of Local Workstation Agent.

    Added Product Installation Key Report for Microsoft Operating Systems and Applications.

    File Audit Trail now includes process name for File Open/Create events - previously included process name for File Copy events remains.

    March 2006
    Updated Macintosh Inventory for Intel Dual Core Macintoshes.

    Updated QIADMIN to allow simultaneous inventory reporting from multiple servers.

    Updated Inventory for Windows XP x64.

    July 2006
    Enhanced MSI Package for Local Workstation Agent + Quick Inventory Agent

    Enhanced MSI Package for Quick Inventory Agent only

    August 2006
    Updated Local Workstation Agent for Microsoft Security Bulletin MS06-051 (917422)

    November 2006
    Added the following fields to Quick Inventory for Windows workstations:
    * Computer Description
    * Last Reboot Time
    * Time Zone
    * Domain
    * Logon Server
    * Primary Windows User
    * Primary NetWare User
    * Details of first 6 disk drives (per workstation)
    * Details of first 6 printers (per workstation)

    Added support to SofTrack for NetWare for Novell's UTF8 NCP (when tracking file open events)
    2007-2010


    SofTrack Enhancements 2007 through 2009:

    April 2007
  • Updated the Time Zone field in Quick Inventory for Windows workstations reports to reflect whether or not USA/Canada 2007 DST update has been applied.

  • Updated SofTrack Local Workstation Agent to function correctly on Windows 2003 SP1.

  • Modified SofTrack Local Workstation Agent to function correctly on Windows workstations and servers where 4GB or more of physical RAM is in-use.


    • July 2007
  • Updated Inventory Agent to include support for Windows Vista®

  • Updated SofTrack Local Workstation Agent to function correctly on Windows Server 2003 SP2.
  • Updated MSI Installer package for Local Workstation Agent distribution.


    • September 2007
  • Added new Push Console to enable pushing and removal of SofTrack Agents on Windows-based workstations.

  • Added Quick Inventory Service that will automatically run Inventory Agent as configured (as often as every 10 minutes, configurable to the number of elapsed minutes out to once a week)


    • October 2007
  • Updated Windows Server Agent for low memory conditions during license profile creation.

  • Corrected Inventory Change Tracking in SofTrack NLM for NetWare to better handle large workstation inventory files

  • Updated Inventory Agent, now identifies serial numbers for Adobe products version 6, 7 and 8

  • SofTrack Local Workstation Agent now can be configured to BLOCK execution of EXE files from removable media (USB, FireWire, CDROM, DVD and so on)

  • SofTrack Local Workstation Agent now can be configured to BLOCK execution of EXE files from any "temporary" directory such as those used by automatic internet downloads and ZIP file viewers


    • January 2008
  • Updated Push Console to be multi-threaded, one per workstation, enabling faster deployments

  • Added Automated Archiving Option for Audit Log files

  • Added ability to block copying of files to Removable Devices via any method, each blocked copy request is recorded

  • Corrected various sorting issues in Quick Inventory and Audit Reports

  • Quick Inventory now shows installation keys for Microsoft Visual Studio products

  • Quick Inventory Change Log now separately records changes in Workstation Printer definitions

  • AlertEXE created/modified report now includes when DLL files are created/modified

  • Workstation Audit Reports include new search options

  • New Workstation Audit Report: Blocked File Copies


    • March 2008
  • Initial Release of SofTrack Local Workstation Agent for Windows Vista®

  • Updated Global Licensing with higher performance

  • Confirmed readiness of SofTrack Local Workstation Agent for Windows XP SP3

  • Updated File Auditing to work correctly when tracking roaming profiles


    • April 2008
  • NEW! Workstation Logon and Logoff Tracking, available as separate report

  • Updated SofTrack Local Workstation Agent for Windows Vista®

  • Updated Inventory data collection


    • May 2008
  • Updated SofTrack Local Workstation Agent to resolve startup inconsistencies


    • Dec 01 2008
  • Updated SofTrack Local Workstation Agent to resolve a crash in dwhwizrd.exe (a component of Symantec's Live Update)

  • Accelerated Quick Audit searching reporting with new caching technology

  • Updated Macintosh Inventory reporting to correct errors in properly reporting MacOS version

  • Enhanced Macintosh Inventory reporting to correctly identify Intel vs PowerPC processors

  • Updated SofTrack Local Workstation Agent to better work with Adobe Speedloader


    • Dec 26 2008
  • Updated SofTrack Local Workstation Agent to better interoperate in terminal server environments

  • Added runtime options to the STUSER utility to establish only specific servers being available for viewing

  • Updated Macintosh Inventory gathering on NetWare Servers to correctly handle Macs with workstation names longer than 20 characters


    • February 2009
  • Improved Inventory Agent when collecting Microsoft Installation Keys
  • Modified Macintosh Inventory report to include latest data collection date
  • Updated Server Agent to correctly track Active Directory Group Members
  • Added Workstation Lock and Unlock times when tracking Workstation Logon


    • April 2009
  • Added Video Adapter Model, Version and Driver Date to inventory report
  • Updated Local Workstation Agent to improve performance


    • February 2010
  • Added Windows 2008 64-bit support for the SofTrack Server Agent
  • Added Windows Vista and Windows 7 64bit support for the SofTrack Local Workstation Agent
  • Updated Windows 64bit (XP - 2008) support for the SofTrack Quick Inventory Agent - now detects installed 64bit-only applications and improved support for SMBIOS values for the workstation manufacturer, model and serial number
  • Added option for pure TCP/IP support to the SofTrack Local Workstation Agent
  • Added option for pure TCP/IP support to the SofTrack Quick Inventory Agent
  • Updated Internet tracking to support ALL BROWSERS (previously supported only Internet Explorer) - will now track all workstation internet browsing regardless of browser used and reports include the name of the browser being used
  • New Internet tracking enhanced for full functionality on 64bit Vista and Windows 7 workstations


    • March 2010
  • Updated Audit Browsers (stbw_k32.sys and stbw_k64.sys) for more stateful checking
  • Updated Windows Local Workstation Agent to include eDirectory/NDS login name for internet browsing audit reports
  • Updated MSI packages with latest drivers including new 64bit MSI package
  • Updated Windows Local Workstation Agent to remove extra Windows error message that was being shown on Vista and Win7 workstations when applications were being actively blocked
  • Updated Push Console Active Directory Workstation Scan to automatically eliminate any disabled workstations






    • Questions about SofTrack?

    Questions?

    We are here to help, give us a call now:

    Worldwide:
    512-372-8991 x611

    SofTrack > Simplifying IT Asset Management

    ©1987:2010 Integrity Software, Inc. | Contact

    Visual Click - Technology Partner