All SofTrack evaluation licenses include unlimited technical support.
Most purchased SofTrack licenses include unlimited technical support via email, telephone and the web.
If you are having any issues, please call or email today.
Microsoft Defender causing system-wide slowness
If you suddenly have system-wide slowness, ensure Microsoft Defender is configured to exclude real-time file scanning of the STLOG path and all subfolders
at the SofTrack Server Agent host.
For details of how to configure this exclusion in Microsoft Defender, visit this link:
Microsoft Defender Exclusions Configuration
If you need product support or training
If you have a support issue, please initiate your request via either of these methods:
- Email SofTrack Support
- Calling 512-372-8991 ext. 2 (Direct Dial)
Our support staff is available from 04:00 (GMT-6) to 18:00 Central USA Time (GMT-6) Monday-Friday