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SofTrack Managed Assets



 Simplifying IT Asset Management for MSPs



SofTrack's Lifecycle feature Managed Assets provides comprehensive automated software usage tracking and reporting for your client's Windows® workstations and terminal servers. A lightweight agent provides idle, active and total usage times of every application users at each client launch and utilize.

Additionally, Managed Assets includes full hardware and software inventory for each client's Windows® workstation and server.
Challenge: Software Asset Management for separate customers

Software Asset Management is a complex process requiring the review of abundant amounts of data, from knowing where software is installed to where it is used, by whom, how often and more. For many enterprises, remaining compliant with software licensing to saving costs when renewing becomes very difficult to accomplish without tools to collect, analyze and report in support of these efforts.

Solution: SofTrack Managed Assets

Integrity Software's SofTrack Managed Assets is multi-tenant aware and allows for centralization of data for multiple different customers in an easy to use format. Now you can offer Software Asset Management services to your customers.

Provide customer reports that track how many installations they have and are being used against the licensing they own.

By utilizing a very lightweight agent at each Windows® workstation and terminal server (including Citrix®) and Microsoft's SQL Server® (including SQL Server Express) Managed Assets provides you with a deep amount of data and reporting. The workstation agent has been designed to operate in all environments, connected and offline.

This simple agent is all that is required and is easily installed via MSI. Once installed it will immediately inventory the workstation (applications and hardware) and record each user-opened application, tracking its idle time, active time and total time in-use. When the agent is able it will connect to the SofTrack host server (via named pipes or TCP/IP) and upload the journaled activity and inventory. If your customer workstations are seldom or never on-line with the SofTrack host server, the agent's encrypted and serialized activity journals can easily be copied from the workstation, attached to an email or other delivery method and the SofTrack administrator can copy those files to a special folder on the SofTrack host server for immediate processing into the SQL database.

SofTrack's Managed Assets can include multiple SofTrack host servers that all connect to a central SQL Server. This ability enables you to establish a SofTrack host server at selected (or all) customer sites for remote data collection that is then configured to communicate with a SQL Server located in your office. This arrangement would provide at truly seamless solution for your clients.

Challenge: Separately maintaining customer data

Maintaining isolation for each client's private data is obvious yet critical. A multi-tenant Software Asset Management solution must provide a reliable and consisent method to separate client data.

Solution: Entities

SofTrack Managed Assets utilizes the concept of Entities to provide a natural separator for inventory and usage activity data of each of your customers. If required, multiple Entities can be created for your clients, for example, create Entities for active workstations and another for retired workstations.

The Managed Assets MSI used to install the agent is configured with an Entity. The Entity is a name, created by the SofTrack administrator, that directs the SQL database where that workstation's activity will be transferred and stored. SofTrack creates a separate SQL Database for each Entity. When needed, Entities can be merged and removed.

Managed Entities

Use Entities to ensure confidential repository for each clients's software usage tracking and reporting.

When needed, SofTrack's Managed Assets provides the ability to to combine data from multiple (including all) Entities into a single report. This flexibility in reporting ensures your data is always available for every need.

Contact us today for a personalized web demonstration.

Challenge: Application Categories

Your customer's utilize a variety of applications, some licensed, some open source, some freeware, some self-developed and other categories.

Having the ability to designate software categories will help you further your Software Asset Management customer offerings.

Solution: Software Asset Categories

SofTrack's Managed Assets provides the ability to quickly establish software categories for applications utilized across your all your customer sites. In addition to default categories, you can create your own software categories.

Software Categories

Software Categories

Once a particular application's software category has been set, it is established for that same application across all Entities. SofTrack's application view includes searchable columns to quickly filter applications by name, including partial name, manufacturer and version, the results can then be selected and the software category can be set (or changed) for the results.

Reporting

The SofTrack Managed Assets agent collects a variety of data that enables multiple reports.

Application Reports include:

  • Audit Position - Detail per Workstation
  • Audit Position - Summary per Application
  • Concurrent Usage
  • No Usage
  • Idle versus Active Summary
  • Idle versus Active Details
  • Short Usages
  • Excessive Idle
  • User Day
  • Installation and Latest Usage
  • Versions
  • Installation Keys
  • Vendors

  • Workstation Reports include:

  • Workstation Status
  • Workstation CPU
  • Workstation Disk Space
  • Workstation Operating Systems
  • Workstation Timezones





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